OBJECTIVE
While providing service to persons with disabilities, it is helpful to have an overview of existing regulations that relate to disability rights and equality. Developing an awareness and understanding of disability laws and anti-discrimination legislation creates an important foundation for accessible customer service excellence. This module provides participants with knowledge of the existing Canadian legal framework that supports disability rights as well as international legislation. This module will cover the timeline of the history of disability rights, and go into further detail on the Canadian Rights and Freedoms, Accessible Canada Act, and the Duty to Accommodate.
OUTCOMES
- Learn the history of disability rights
- Develop knowledge of the Accessible Canada Act
- Recognize provincial and international disability laws
- Understand the terms “duty to accommodate” and “undue hardship”
8.1 History in the Making
- History timeline of significant dates
- Timeline from the early 1900s to 2021
8.2 Canadian Rights & Freedoms
- Federal protection laws
- How Human Rights work
- Discrimination complaints
8.3 Accessible Canada Act
- ACA, otherwise known as Bill C81
- Goals
- ACA standards and regulations
- Principles of ACA
- Organization responsibilities
- Who is required to comply
8.4 Duty to Accommodate and Undue Hardship
- Defining the Duty to
- Accommodate with examples
- Defining Undue
- Hardship with examples
- Action plan and going above and beyond the requirements
